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Building Conflict Intelligence for the Workplace

Wed, 12 Feb

|

Brisbane

Presented by Shiv Martin for Master Builders Queensland

Building Conflict Intelligence for the Workplace
Building Conflict Intelligence for the Workplace

Time & Location

12 Feb 2025, 9:00 am AEST – 13 Feb 2025, 4:30 pm AEST

Brisbane, Brisbane QLD, Australia

About the event

This training workshop will focus on conflict management and negotiation skills in the workplace. Throughout this session, we will be diving into key learning objectives that will help you enhance your emotional intelligence, self-awareness, and negotiation skills to effectively handle and resolve conflicts in a collaborative manner.


We will explore the importance of understanding one's own identity, values, and emotions in conflict situations, as well as practical strategies for managing high emotions and difficult interactions. Additionally, we will discuss the role of resilience and reflective practices in sustaining long-term performance in the face of workplace disputes.


By the end of this workshop, you will walk away with valuable tools and insights to help you navigate conflicts with confidence and professionalism, ultimately fostering a more positive and productive work environment. Thank you for joining us and let's get started on this journey towards becoming a more effective conflict manager and negotiator.

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Our Location

  • What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?
    My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
  • What is your background and experience in mediation and conciliation services?
    After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
  • What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?
    As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.
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