Managing Challenging Interactions
Thu, 13 Mar
|Online, Brisbane, Sydney and Melbourne
Working with challenging and unreasonable conduct is an inevitable part of dispute resolution work in a broad range of contexts. Join Shiv Martin for a full day Resolution Institute workshop explaining an inclusive and informed approach to making the most out of these interactions.
Time & Location
13 Mar 2025, 10:00 am – 14 Mar 2025, 2:00 pm
Online, Brisbane, Sydney and Melbourne
About the event
Summary
Working with challenging and unreasonable conduct is an inevitable part of dispute resolution work in a broad range of contexts.
This includes work in regulatory organisations, public service, human resources, and complaints handling agencies.
Shiv’s training in this space provides practical and clear strategies for managing and responding to challenging interactions through:
References to up-to-date research and publications
Inclusive, culturally aware approaches