Speaking at the SOCAP Australia Symposium 2026
Wed, 19 Aug
|InterContinental Melbourne The Rialto
I am excited to be presenting on Trust at the SOCAP Australia Symposium in Melbourne this August.
Time & Location
19 Aug 2026, 4:30 pm – 5:30 pm
InterContinental Melbourne The Rialto, Collins St, Melbourne VIC, Australia
About the event
The SOCAP Australia Symposium runs in Melbourne from 19 to 21 August 2026, with the theme Harmonising Humans and AI. It brings together people working in complaints, customer experience, consumer affairs and dispute resolution.
My session looks at trust. What builds it, what quietly erodes it, and what that means for the way organisations handle complaints and difficult conversations.
Registration and the full program are available through SOCAP Australia at https://www.socap.org.au/symposium/annual-socap-australia-symposium/