Managing Challenging Interactions Ombudsman In-house Online Training

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Call Shiv on 0433 904 303 or
Email contact@shivmartin.com

I acknowledge the Yugara/Yuggera and Turrbal Peoples as the Traditional Custodians of the lands on which I am based (Meanjin / Brisbane). I pay my respect to their Elders - past, present and future - and I recognise that these lands have never been ceded.

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What factors determine the booking of mediation services and how do you ensure the best chance of resolution in diverse dispute contexts?

My mediation services can be booked according to the size of the dispute at hand. I have successfully managed complex multi-party disputes spanning a number of days, and short mediations of 90 minutes. Each dispute and each party has unique needs and I will work independently with all parties and legal representatives to design the most appropriate process to ensure the best chance of resolution. I am experienced at mediating across cultures, generations and dispute contexts.
What is your background and experience in mediation and conciliation services?

After over a decade as a full-time panel mediator, conciliator, decision maker and team manager for various government agencies, Commissions and Tribunals, I am now offering my mediation and conciliation services privately. I am highly experienced in managing a diverse range of disputes and adapt a flexible mediation approach following considered pre-mediation discussions with parties and their legal representatives.
What qualifications and experience do you bring to the table as a mediator and mediation accreditation training assessor?

As an experienced Mediator and Recognized Mediation Accreditation training and assessor I bring to the table a high level of emotional intelligence, the technical skills of a lawyer (Over 10 years PAE) and a depth of cross-cultural and intergenerational conflict experience. I am also skilled in Mental Health First Aid and understand the importance of managing emotions and relationships in effectively managing disputes.

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