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Shiv Martin's Blog
Reflections and practical insights on conflict, communication, and leadership.
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Why Emotions Matter More Than You Think in Workplace Conflict
When people come to HR in conflict, they rarely walk in holding a clear list of facts and reasoned arguments. More often, they arrive in a state. Frustrated. Hurt. Defensive. And here’s the thing—those emotions aren’t just noise to be pushed aside. They shape how people think, what they say, and whether resolution in workplace conflict is even possible.
Jan 10, 20255 min read
Conciliation Frequently Asked Questions
Conciliation is a dispute resolution process used by many Tribunals and Commissions such as the Fair Work Commission and Human Rights Commission. Here's is an article answering some of the frequently asked questions about Conciliation.
Dec 10, 20245 min read
Conciliator Tips for Managing Systemic Barriers for Participants
As an experienced conciliator and trainer, I’ve worked extensively across diverse cultural contexts and supported individuals living with...
Dec 10, 20243 min read
High Conflict Personality Theory - Reflecting, Rethinking and Considering the way ahead
Having had the privilege of training with and working closely alongside Bill Eddy, I hold the deepest respect for his expertise and groundbreaking contributions to the field of dispute resolution. His High Conflict Personality (HCP) theory has provided a vital framework for understanding individuals who engage in persistent, intense conflicts, particularly within the high-stakes arenas of family law and workplace mediation. Throughout my career as a mediation and conflict re
Dec 8, 20245 min read
Workplace Conflict and the Holidays
“If it's your job to eat a frog, it's best to do it first thing in the morning. And if it's your job to eat two frogs, it's best to eat the biggest one first.” - Mark Twain I see it every year - the holidays bring both celebration and conflict in the workplace. Whether it’s clearing the air before Christmas or navigating the challenges of the work Christmas party, now is the perfect time to tackle workplace tensions head-on and set your team up for a fresh start in 2025. Her
Dec 6, 20244 min read
What do I mean by an inclusive, informed and safe approach to Managing Challenging Interactions?
Managing challenging complainants requires a balanced, inclusive, and informed approach. Discover practical strategies for early identification, setting boundaries, and safeguarding staff wellbeing in mediation, conciliation, and complaints handling.
Oct 4, 20245 min read
How Health Psychology Builds Resilience
Here’s what I’m learning: as conflict resolution practitioners, we’re often so focused on helping others that we forget to take a step back and consider the toll our work can take on us. Whether it’s the mental load of managing difficult disputes or the emotional strain of dealing with trauma, this work requires resilience; both for us and for those we help. Lately, I’ve been diving into health psychology as part of my postgraduate studies and discovering how it can offer val
Sep 16, 20244 min read
Destroy Disruptive Workplace Behaviour
#workplacecomplaints #HRdisputes #negotiationskills #misconduct #mediation #disputeresolution A Practical Guide for a Healthier Workplace...
Sep 1, 20245 min read
DIY Mediation for Workplace Conflict
Mediation by an external third party is often seen as a go-to solution for workplace disputes. However, in my experience, it’s not always the best approach. Workplace conflicts are rarely confined to just an interpersonal dispute. Bringing in a mediator to resolve one issue might address the symptoms, but it’s unlikely to transform the underlying conflict culture of an organization. If you're an HR practitioner or People Leader seeking more support in managing workplace confl
Aug 25, 20244 min read
Mastering Negotiation Styles: Insights for HR and Commercial Negotiations
In my view, the best negotiator is an adaptable and responsive negotiator who knows how to read the room. It’s not just about sticking to one approach or being rigid in your style; it’s about understanding the dynamics at play and adjusting your strategy accordingly. Whether you're in a boardroom or handling a workplace dispute, the ability to pivot between different negotiation styles as the situation demands is what sets truly effective negotiators apart. We each have our d
Aug 22, 20246 min read
Understanding Trauma-Informed Service Delivery in Dispute Resolution Settings
Trauma-informed service delivery is reshaping dispute resolution and legal practice in Australia. By recognising the effects of trauma and adapting mediation and conciliation processes, leaders and legal professionals can create safer, more supportive, and effective systems. This guide explores principles, practices, and resources for trauma-informed conflict resolution.
Aug 14, 20245 min read
Working Beyond Conflict in the Care Sector
Essential Skills to Manage Conflict in the Care Sector: A Guide for Professionals As a mediator working with organisations delivering disability, aged care, and healthcare services, I've observed that managing conflict effectively is crucial for maintaining the well-being of both staff and clients. Conflict is inevitable in the care sector, and when mismanaged it threatens the quality of the care itself. I find that as a mediator, trainer and coach, I have a lot to offer clie
Aug 5, 20248 min read
If you've got conflict - we can help!
Whether you're navigating a tricky workplace issue, looking for tailored training for your team, or simply curious about how mediation or conciliation could help, I’d love to hear from you.
Call or Text: 0433904303
Or book a free confidential call to chat about your needs and explore how I can help.
Let’s work together to resolve conflict early, build trust, and move forward with confidence.
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